Visitor System – VisTrac
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Salinas Valley Health welcomes visitors. Interaction with family and friends is an important part of the recovery process! Our new visitor management system, VisTrac, provides our patients an additional level of security while also supporting streamlined communication while guests are visiting.
How does it work?
- Prior to visiting a patient, guests will check-in at the main entrance to the Salinas Valley Health Medical Center.
- First-time visitors will provide their phone number, identification and have a photo taken to create their visitor profile.
- Returning visitors will only need to show ID if we do not have a current photo on file.
- Our staff will give you a visitor badge to wear during your visit. We ask that you return this badge when you depart so we can check you out of the system and you will stop receiving text communications.
Our Guest Services Team is pleased to assist you during your visit.
Frequently Asked Questions
We will display information about our new visitor management system on our website and share via social media.We will also post stanchion signs in the garage so visitors know to bring with them their identification.
Our new visitor management system aligns with those established in many medical centers nationwide. Its purpose is to provide an additional level of security for our patients and staff while also facilitating an improved process for visitor registration and communication during your visit
In addition to supporting a secure environment for our patients, visitors and staff, VisTrac, our visitor management system, facilitates communication when a patient has more than the allotted number of visitors. The system provides a method of rapid communication with visitors while you are checked into the system.
Safety is a top priority. Using identification to document who is at our medical center helps keep patients, visitors, staff and the facility itself safe.
While government issued photo identification is preferred, our Guest Services staff will accept other forms of legitimate identification.
In the unlikely event of an emergency, our Guest Services staff will use it to contact visitors to provide relevant instructions. Phone numbers are also used as unique identifiers to avoid asking for more personal information, such as date of birth or ID numbers, when visitors have the same or similar names.
No. Photos will be stored in the system for three months for the convenience of the visitor.
Salinas Valley Health asks that guests return their badges before departing so our Guest Services staff are aware that a visitor has departed, to discontinue text communication and to help track number of visitors in accordance with visiting hours and other protocol.
In addition to helping ensure a safe environment and coordinating number of visitors, the VisTrac system would be used in the unlikely event of an emergency to contact visitors to provide relevant instructions.
To quickly identify guests who are registered for a specific area.
No. The information is collected for communication purposes only. It is stored on a secure server and is not utilized for any commercial purposes. You will only receive message while your visit is active in our system.
Additional questions? Call Our Guest Services/Concierge Desk at 831-757-4333 at extension 1170.
